Deceptive practices.
Have called this office on six different occasions to speak with the Office Manager, Judy. On three occasions, I was told that the office was closed and the computers had been shut down and I would need to call back the next day...on the other three occasions, I was told she was busy with a client and would return my call...she never did! This is extremely poor customer service! I truly wish I had never had the misfortune of needing the services of this company.
The office manager is very unprofessional, I was told when I reduced my debt I could refinance my loan to get lower payments, I was offered more money , but I received no help getting my payments reduced. The manager on more than one occasion never even had the curtesy or professionalism to call me to let me know if I could be helped or not.
Lied about being approved for a loan after the woman said at first i was approved
Onemain Financial is a US Finance company based in Chester, Virginia. Onemain Financial is located at 12513 Jefferson Davis Hwy, Chester, VA 23831, USA.
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