After the liner replacement was finished I went up to the Chester store and spoke with Les about chemicals and he has helped me keep our pool water perfect. Never once pressuring sales on anything frivolous and even giving advice on the suggested dosages, such as putting in slightly less than the printout to keep from buying 2 bags of something etc. This has still worked out perfectly the whole time.
This is an awesome company! They have been so helpful this year with my pool. ( It tends to have a mind of its own). From helping me find the right repair parts to getting all the chemicals balanced. Lindy, Ashley and Les have always been so helpful with anything I need.
I have worked with Clearwater Pools regularly for supplies, but this year I also needed to have my liner replaced. Clearwater came out promptly for the evaluation, provided a quote, and then performed the service itself faster than they even thought they would be able to. I even needed a new pump because my former pump had busted during the winter and they installed it all at the same time and for a reasonable price. The crew that came out was excellent and the liner is absolutely beautiful.
3 years and counting. Clearwater Pools does not stand for good customer service. In fact you will get nothing accomplished when they have improperly serviced your pool without threating a lawsuit. Three years ago we put in a brand-new liner. Prior to that we gave a lot of business to Clearwater pools. We bought a brand-new trampoline cover that was solid , A brand-new saltwater system and all of the chemicals required by them to keep our pool operating properly. We had our original liner for approximately 15 years but never had a problem with it until dumping all these chemicals into it, which we believe made the liner deteriorate. But since the liner did have some age, we accepted the responsibility and put a new liner in. This is where the real nightmare began. We ordered a more expensive liner and had it put in and everything seemed fine. The next year we open the pool and went to clean it when the liner started falling apart into the pool. Three months we tackle this one and finally after months of aggravation Clearwater pools decided to cover putting another liner in and the liner company pay for another liner. No one would agree to pay for the water. That was another $1200-$1400 out of our pocket. Days after the liner was installed the pool seem to have a leak. Clearwater pools was contacted several times and a representative was sent out to tell us there was not enough water for them to put a machine on it so way would have to put more water in it so that they could test for a leak. We put more water in the pool they brought their machine out and stated our pump was leaking which did not make sense because the pool only leaked to a certain point. Clearwater pool advised since it was the end of the season to close the pool and put a new pump on at the beginning of the new season. Year three we opened the pool and the liner because of improper installation had fallen down into the deep end. I contacted Tommy Waters immediately as I felt the entire pool would probably have to be drained again. He did send his staff out right away to fix the liner. We put on a new pump and had to fill the pool because of the leakage and the water guy said it was leaking at the light and that the light was not flush with the wall which means it was not properly installed upon putting the second liner in. All this time we have received numerous bills from Clearwater pools to come out and fix problems that they will not accept responsibility for. You can put a pool in and make it look beautiful and it runs great but when something goes wrong and you depend on their knowledge and customer service you can forget it with this company.
When a small part of my liner had slipped out from the coping, a common issue, I texted Tommy and he came by the next day and fixed it. I have not had any issues since then.
Thank you Tommy, Les, and the rest of the Clearwater staff for being amazing!
I saw some reviews on here that simply were as far from my experience as possible with Clearwater, and I would definitely recommend them to anyone in the area needing pool supplies or work on their pool.
Such nice and uninformative employees, they always are so helpful with my pool!
Very knowledgeable people ,have deal with them many years, great people
Clearwater Pools Spas Rt 10 Chester is a US Store based in Chester, Virginia. Clearwater Pools Spas Rt 10 Chester is located at 570 E Hundred Rd, Chester, VA 23836, USA.
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